Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long will it take to receive my order?
A: Domestic orders typically arrive within 5-7 business days for standard shipping. Expedited shipping options are also available. International shipping may take 10-21 business days depending on customs and local regulations.

Q: Can I track my order?
A: Yes. Once your order is shipped, a tracking number is emailed to you. You can monitor the package status online and receive updates until delivery.

Q: What should I do if my package is delayed?
A: Sometimes delays occur due to weather, high demand, or customs. Contact our support team at support@happymomentswithher.com and we’ll help track your order immediately.

Q: Do you ship to PO boxes?
A: Yes, we can ship to PO boxes for domestic orders, but some oversized items may require a street address. International PO boxes may not be supported.

Products & Materials

Q: What materials are used in your products?
A: We use high-quality plush microfibers, soft cotton blends, hypoallergenic fillings, and durable anti-slip backings. Each material is chosen for comfort, safety, and longevity.

Q: Are your products pet-friendly?
A: Absolutely! Our collections, such as Shadow Pup, Apple Aura, and LunaDream, are designed to be durable and comfortable for both humans and pets.

Q: Can your cushions and blankets be machine-washed?
A: Most of our products are machine-washable. Always follow the care label instructions for the best results and longevity.

Q: Do your mats have anti-slip features?
A: Yes, our bath mats and entry mats, including LunaDream and Lion Thread, have anti-slip backings to keep your floors safe.

Q: Can I use your cushions outdoors?
A: Our cushions are primarily designed for indoor use. Occasional outdoor use is okay if the surface is dry and clean, but prolonged exposure to sunlight or moisture may damage the fabric.

Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your security.

Q: Is my personal information safe?
A: Yes. We use SSL encryption, and access to your data is limited to essential personnel only. Your privacy is our top priority.

Q: Can I save my payment information for future purchases?
A: Yes, if you create an account, you can securely save payment details for faster checkout.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused products in their original packaging. Contact our support team to initiate a return.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5-10 business days after we receive the returned items.

Q: Can I exchange an item?
A: Yes, exchanges are available for items of equal value, subject to stock availability. Please contact us to arrange an exchange.

Wholesale & Business

Q: How can I become a wholesale partner?
A: Apply via our Wholesale Program page by submitting your business details, resale license, and shipping info. Once approved, you get access to exclusive wholesale pricing and marketing support.

Q: Are there minimum order requirements for wholesale?
A: We offer flexible order quantities suitable for both small boutiques and large retailers.

Q: Do wholesale orders include marketing materials?
A: Yes, approved wholesale partners receive product images, descriptions, and promotional assets to help market our products effectively.

Product Usage & Tips

Q: How can I care for my bath mats to prolong their life?
A: Wash mats gently in cold water, avoid bleach, and air dry if possible. This keeps the fibers soft and plush.

Q: Can cushions be used as floor pillows for pets?
A: Absolutely! Many of our cushion collections, including Shadow Pup and Peach Grid, are designed to be versatile for both human and pet comfort.

Q: Are your products safe for children?
A: Yes, all materials used are non-toxic and safe for children and pets alike. Supervision is recommended for small children around plush items.